- Introduction
This Cookie Policy applies to the official website operated by Casino Crown Sydney, located at 1 Barangaroo Avenue, Sydney, NSW 2000, Australia. Casino Crown Sydney is operated by Crown Sydney Gaming Pty Ltd, a subsidiary of Crown Resorts Limited, and is regulated by the NSW Independent Casino Commission under the Casino Control Act 1992 (NSW).
By accessing or continuing to use the Casino Crown Sydney website at crownsydney.com.au, you acknowledge that you have read this Cookie Policy and consent to the use of cookies as set out in this document. If you do not consent to the use of cookies as described, you should adjust your browser settings or discontinue use of the website.
This Cookie Policy is to be read in conjunction with the Casino Crown Sydney Privacy Policy, which is available in the Rules and Policies section of crownsydney.com.au.
- What Are Cookies
Cookies are small text files placed on your device when you visit a website. They are used to enable website functionality, support performance, and provide information to the website operator. Cookies may be stored only for the duration of a browser session or for a longer period, depending on their purpose and configuration.
Cookies do not contain executable code and cannot be used to access personal information stored on your device other than information placed there by the website itself.
- How Casino Crown Sydney Uses Cookies
Casino Crown Sydney uses cookies on its website for the purposes set out below.
3.1 Operational Functionality
Certain cookies are necessary for the website to operate correctly. These cookies support core features such as page navigation, access to secure areas, and session management. Without these cookies, services available through the website may not function. These cookies are not used to identify you for marketing purposes.
3.2 Performance and Analytics
Casino Crown Sydney may use cookies to collect information about how visitors use the website, including which pages are visited, how users navigate between pages, and whether error messages are generated. This information is used in aggregate form to improve the structure and performance of the website. These cookies do not collect personally identifiable information.
3.3 Compliance and Security
In accordance with obligations under the Casino Control Act 1992 (NSW) and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), data collection mechanisms, including cookies, may be used to support security monitoring, fraud prevention, and compliance with applicable regulatory requirements. Information collected for these purposes may be disclosed to government agencies, regulators, and law enforcement bodies where required by law.
3.4 Membership and Guest Services
Where a user accesses areas of the website related to Crown Rewards membership, Crown Sydney membership, or guest account services, cookies may be used to maintain session continuity and to support the delivery of services associated with those programs. These cookies are functional in nature and are not used for unsolicited marketing.
- Third-Party Cookies
The Casino Crown Sydney website may include content, tools, or functionality provided by third-party service providers. These third parties may place their own cookies on your device when you access such content or functionality. Casino Crown Sydney does not control the use of third-party cookies and is not responsible for the privacy practices of third-party providers. Users should review the privacy and cookie policies of any third-party services accessed through the website.
- Cookie Retention Periods
The period for which a cookie remains on your device depends on its type and purpose. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a defined period or until you delete them manually. The indicative retention periods for each category of cookie are set out below.
Cookie Type
- Session cookies
- Retention period: Deleted when browser is closed
- Persistent functional cookies
- Retention period: Duration defined at time of placement
- Analytics cookies
- Retention period: Typically up to 12 months
- Compliance and security cookies
- Retention period: As required by applicable law
- Managing Your Cookie Preferences
You may control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a notification before a cookie is stored on your device. The process for managing cookies varies by browser. Users should refer to the relevant browser help documentation for specific instructions.
Disabling certain cookies may affect the functionality of the Casino Crown Sydney website. In particular, disabling operational or session cookies may limit access to certain features or services available through the website.
Casino Crown Sydney does not operate a cookie preference centre on its website. Consent to cookies is indicated by continued use of the website following the display of the cookie notice.
- Relationship to the Privacy Policy
This Cookie Policy forms part of the broader privacy framework maintained by Casino Crown Sydney. Personal information collected through cookies or related tracking technologies is handled in accordance with the Casino Crown Sydney Privacy Policy, which governs the collection, use, storage, and disclosure of personal information by Crown Sydney Gaming Pty Ltd and related entities within the Crown Resorts Group.
The Privacy Policy is available at: crownsydney.com.au/general/rules-policies/privacy-policy.
- Regulatory Context
Casino Crown Sydney operates under the oversight of the NSW Independent Casino Commission. Data collection and processing activities, including those involving cookies, are conducted in a manner consistent with obligations under applicable New South Wales and Commonwealth legislation, including but not limited to the Casino Control Act 1992 (NSW) and the Privacy Act 1988 (Cth).
- Updates to This Policy
Casino Crown Sydney may update this Cookie Policy from time to time to reflect changes in technology, regulation, or operational practice. Updated versions of this Cookie Policy will be made available in the Rules and Policies section of crownsydney.com.au. Continued use of the website following publication of an updated policy constitutes acceptance of the revised terms.
- Contact
For enquiries relating to this Cookie Policy or the handling of personal information by Casino Crown Sydney, contact details are as follows.
Casino Crown Sydney
1 Barangaroo Avenue, Sydney, NSW 2000, Australia
Phone: +61 2 8871 7188
Email: [email protected]
For enquiries relating to reservations or account matters, the reservations team may be contacted on 1800 808 878.